Effective Date: October 2025
Website: https://www.papatyadental.com/
Address: Kuşkavağı, Atatürk Blv. No:77/1, Konyaaltı, Antalya, Türkiye
Phone: +90 501 366 90 44
Email: support@papatyadental.com

1. Introduction

At Papatya Dental Hospital, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for dental services.

By using our website or submitting your information, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity Information: name, surname, date of birth, nationality.

  • Contact Information: phone number, email address, postal address.

  • Appointment & Medical Information: health-related data you provide voluntarily for booking or consultation purposes.

  • Technical Data: IP address, browser type, operating system, access times, and referring website.

  • Cookies and Tracking Data: information collected through cookies and analytics tools to improve website performance and user experience.

3. How We Use Your Information

We use your data for the following purposes:

  • To schedule and manage appointments and treatments.

  • To provide dental care and related services.

  • To communicate with you about inquiries, updates, or reminders.

  • To improve our website, services, and patient experience.

  • To comply with legal, financial, or regulatory obligations.

4. Legal Basis for Processing

Your data is processed under the following legal bases:

  • Your explicit consent (for online forms or treatment applications).

  • Performance of a contract (when you request dental services).

  • Legal obligations (for tax, health, and record-keeping requirements).

  • Legitimate interests (to ensure service quality and communication).

5. Data Sharing and Transfers

We do not sell, rent, or trade your personal information.
Your data may only be shared with:

  • Authorized healthcare professionals and technical staff.

  • Legal authorities, when required by law.

  • Technology partners providing hosting or IT security services (under confidentiality agreements).
    All personal data is stored and processed within the Republic of Türkiye unless you are informed otherwise.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law (such as medical record regulations).

7. Data Security

We implement industry-standard security measures, including encryption, access control, and secure data storage systems, to protect your information from unauthorized access, disclosure, or misuse.

8. Your Rights

Under applicable data protection laws (GDPR and KVKK), you have the right to:

  • Access your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw your consent at any time.

  • Request restriction or objection to processing.

  • File a complaint with the Turkish Personal Data Protection Authority (KVKK) or the relevant EU authority if applicable.

To exercise these rights, contact us at support@papatyadental.com.

9. Cookies

Our website uses cookies to enhance functionality and analyze site usage.
You may control or disable cookies through your browser settings; however, doing so may affect the functionality of certain website features.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Papatya Dental Hospital
Kuşkavağı, Atatürk Blv. No:77/1, Konyaaltı, Antalya, Türkiye
📞 +90 501 366 90 44
📧 support@papatyadental.com